Terms & Conditions
Website Terms and Conditions of Use Relating to www.juniva.com; Juniva (Pty) Ltd and any of its subdomains.
These Terms and Conditions ("the Terms and Conditions") governs your ("the User") use of the Juniva (Pty) Ltd ("Provider") website located at the domain name www.juniva.com ("the Website") and any of its subdomains. By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
1. Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
2. eCommerce & Privacy
The Website www.juniva.com sells vitamins/supplements, sports nutrition and weight management products online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the eCommerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.
The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
3.1. What is a Cookie?
A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.
Our Website utilises first and third party cookies. This enables us to: a) Improve the User's experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed, etc.) through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.
3.3. Cookie Opt Out
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because our Website's features utilise cookies, we recommend that Users do not block them.
4. Gift Vouchers
Juniva Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Juniva Gift Vouchers cannot be resold to or exchanged with a third party. Juniva Gift Vouchers can only be redeemed online through www.juniva.com.
5. Delivery Policy
Subject to stock availability with suppliers and receipt of payment, requests may be processed within 7 working days and handed over to a courier company for delivery. Unless otherwise specified, all delivery, irrespective of parcel size or dimensions, will cost R50. For very remote areas not serviced by standard couriers The Provider will deliver via the Post Office, or to the nearest town to the User that is accessible by the courier company within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.
Cancelled orders on the eCommerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the eCommerce facility should be directed to email@example.com
6. Returns / Refund Policy
If on receiving your order you are not delighted with your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging. If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.
Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
We've made the returns and exchange process even easier by creating a little self-help online system for you. Simply fill out the form and hit 'submit', and a customer service agent will get back to you shortly.
7. Payment Options
Payment may be made via Visa, MasterCard or by bank transfer into the Provider's bank account, the details of which will be provided after checkout.
8. Repeat & Save
The Subscribe & Save benefits discussed on the Repeats page and FAQ page are part of these Terms. Juniva (Pty) Ltd reserves the right to change the Repeat & Save benefits, including the discount amounts and the eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, regardless of whether you have a current subscription.
8.2. Eligible Purchases
Your participation in the Repeat & Save is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorisation.
If any problems arise with your juniva.com account, the shipping address or payment method associated with your Repeat order that we are unable to resolve, we will notify you via e-mail using the address associated with your Repeat Order asking that you resolve the problem and reactivate your repeat order. Your Repeat order will be placed on hold and no additional orders will be processed or shipped until the problem has been resolved and the Repeat Order has been reactivated.
All returns under the Repeat & Save are subject to the juniva.com Returns Policy and are void where prohibited.
8.3. Payment; Renewal
The total cost charged to your credit card for each Repeat & Save order will be the cost of the item on the day the order is processed less the Repeat & Save discount.
Valid credit cards are the only payment method accepted to create Repeat & Save subscriptions. Do not sign up for a Repeat & Save subscription with a debit card. Also known as a "cheque" or "ATM" card, a debit card typically has the word "debit" printed on the face of the card.
The charge for each Repeat & Save item shipment will be billed to the credit card used to create your Repeat Order or as otherwise directed by you.
Your Subscription will remain in effect until it is cancelled. If you cancel your Repeat Order and then reactivate it, the discount applied to any Repeat & Save item may not be the same discount in effect at the time of cancellation. If the Repeat & Save discount percentage for such Repeat & Save item changes, the new discount will be applied to your future shipments of that item. Special limited time subscription promotions only apply during their effective dates.
8.4. Agreement Changes
Your continued participation after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your subscription.
8.5. Termination by Us
We may, in our sole discretion, terminate your Repeat Order at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
9. Credit Card Acquiring and Security
Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer with Extended Validation (SSL EV) and no credit card details are stored on the website.
10. Customer Details Separate from Card Details
Customer details will be stored by the Provider separately from card details.
11. Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
13. Updating of These Terms and Conditions
Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
14. Copyright and Intellectual Property Rights
Provider provides certain information on the Website. Content currently or anticipated to be displayed on this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
15. Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and informational purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.
Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.
16. Limitation of Liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
17. Privacy: Casual Surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
18. Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
19. International Delivery
Juniva (Pty) Ltd is based in South Africa and currently only accepts orders with South African delivery addresses.
20. Contact Information
This website is run by Juniva (Pty) Ltd based in South Africa trading as Juniva and with registration number 2013/126212/07 and Directors Gary Novitzkas, Robbie Taylor.
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
Juniva (Pty) Ltd
1st Floor, Block D, Carpe Diem, 26 Quantum Street, Techno Park, Stellenbosch, 7600
Postnet Suite 257, Private Bag X26, Tokai, 7966
Email address: firstname.lastname@example.org
Tel: 016 100 4250
A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html